At Wallpaper Mural Shop, we take as much care in crafting our return policy as we do in designing our premium wall murals. Just as our nature, geometric, and city wallpaper collections transform your spaces, we want your return experience to be seamless and stress-free.
Our Return Promise
We stand behind the quality of our peel-and-stick wallpaper murals and offer a 15-day return window from the date of delivery. Whether you’re returning our floral designs or exchanging a world map wallpaper, we’re here to help.
Designer’s Note: Like preparing your walls before applying our murals, please keep all original packaging and ensure items are in resalable condition for returns.
Return & Exchange Process
Step 1: Initiate Your Request
Contact our customer care team within 15 days of receiving your order at [email protected] with:
- Your order number
- Photos of the product (if applicable)
- Reason for return/exchange
Step 2: Receive Authorization
We’ll respond within 2 business days with:
- Return authorization number
- Shipping instructions
- Any special instructions for your specific mural (such as our kids wallpaper murals or large-scale art wallpapers)
Step 3: Ship Your Return
Package your return securely (we recommend using the original packaging) and ship to:
Wallpaper Mural Shop Returns1531 Stroop Hill Road
Atlanta, US 30303
Step 4: Processing
Once received, we’ll inspect your return within 3-5 business days and notify you about:
- Refund approval
- Exchange processing
- Any issues that may affect your return
Refund Information
Approved refunds will be processed to your original payment method within:
- Credit cards: 5-7 business days
- PayPal: 3-5 business days
Original shipping fees are non-refundable. For exchanges, we’ll cover standard shipping costs for your new mural selection.
Non-Returnable Items
To maintain the artistic integrity of our collections, the following cannot be returned:
- Custom-sized murals (including made-to-order commercial project installations)
- Opened rolls of wallpaper that have been cut or altered
- Items marked as “Final Sale” in our Sale section
Return Request Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Dear Wallpaper Mural Shop Team,
I would like to request a [return/exchange] for my order #[Your Order Number] placed on [Order Date].
Item(s) for return/exchange:
[Product Name(s)] – [Quantity]
Reason for return/exchange:
[Please describe]
For exchanges:
I would like to exchange for: [New Product Name/Details]
Attached are photos of the product (if applicable). Please advise next steps.
Thank you,
[Your Full Name]
[Your Contact Information]
Questions?
Our customer care team is as dedicated to service as we are to designing beautiful artistic wall coverings. Contact us at [email protected] with any questions about our policy.
Artistic Tip: Just as our murals are designed for easy application, our return process is designed for your convenience. We appreciate you choosing Wallpaper Mural Shop to transform your spaces with our premium designs.