At Wallpaper Mural Shop, we’re as committed to seamless service as we are to crafting premium wall murals that transform your spaces. Whether you’re decorating with our nature-inspired designs or bold geometric patterns, we want your entire experience—from delivery to returns—to be effortless.
Global Shipping Information
Order Processing
All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.
Shipping Options
We offer two reliable shipping methods to serve our global customers (excluding some Asian and remote regions):
- Standard Shipping ($12.95) via DHL or FedEx
- Estimated delivery: 10-15 business days after shipment
- Includes tracking and insurance
- Free Shipping via EMS (for orders over $50)
- Estimated delivery: 15-25 business days after shipment
- Basic tracking available
Designer’s Tip: Like preparing your walls before mural application, please ensure your shipping address is complete and accurate to avoid delays.
Our Hassle-Free Returns Policy
We stand behind our peel-and-stick wallpaper murals with a 15-day return window from the date of delivery. Whether you’re returning floral wallpaper or exchanging a world map mural, we make the process simple.
Return & Exchange Process
Step 1: Initiate Your Request
Contact our customer care team within 15 days at [email protected] with:
- Your order number
- Photos of the product (if applicable)
- Reason for return/exchange
Step 2: Receive Authorization
We’ll respond within 2 business days with:
- Return authorization number
- Shipping instructions
- Special instructions for your mural type
Step 3: Ship Your Return
Package items securely (we recommend original packaging) and ship to:
Wallpaper Mural Shop Returns1531 Stroop Hill Road
Atlanta, US 30303
Step 4: Processing
After receiving your return, we’ll inspect within 3-5 business days and notify you about:
- Refund approval
- Exchange processing
- Any issues affecting your return
Refund Information
Approved refunds will be processed to your original payment method within:
- Credit cards: 5-7 business days
- PayPal: 3-5 business days
Note: Original shipping fees are non-refundable. For exchanges, we’ll cover standard shipping costs for your new mural selection.
Non-Returnable Items
To maintain our artistic standards, these items cannot be returned:
- Custom-sized murals (including commercial project installations)
- Opened rolls that have been cut or altered
- Items marked “Final Sale” in our Sale section
Return Request Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Dear Wallpaper Mural Shop Team,
I would like to request a [return/exchange] for my order #[Your Order Number] placed on [Order Date].
Item(s) for return/exchange:
[Product Name(s)] – [Quantity]
Reason for return/exchange:
[Please describe]
For exchanges: I would like to exchange for: [New Product Name/Details]
Attached are photos of the product (if applicable). Please advise next steps.
Thank you,
[Your Full Name]
[Your Contact Information]
Have Questions?
Our customer care team is as dedicated to service as we are to designing beautiful wall coverings. Contact us at [email protected] with any questions.
Artistic Tip: Just as our murals are designed for easy application, our shipping and return processes are designed for your convenience. We appreciate you choosing Wallpaper Mural Shop to transform your spaces with our premium designs.